AI FOMO: Is Your AI Roadmap Delayed? How to Get Back on Track (September 11, 2:00-3:00): Every financial services company out there is rolling out AI for marketing, underwriting, and customer servicing. But some are moving faster than others. Why do some companies have a smooth lift off and others get stuck on the launchpad? In this session, a panel of AI experts will dissect why AI rollouts get delayed and share firsthand accounts about how you can accelerate and win the AI race.
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- Stephanie Hanson, CEO, Gestalt
- Alexander Schachter, President, Kiwi
- Mike Armstrong, Co-Founder and Partner, Ensemblex
- Andy Arculin, Partner, Blank Rome
How and Why Fintechs are Well-Suited to Help Banks Thwart Financial Fraud (September 11, 4:00-5:00): Synthetic identity fraud is the fastest-growing financial crime according to the Federal Reserve, and is also one of the hardest financial crimes for banks to detect. This session will explore the evolution and current state of identity theft, with a close examination of how different types of fraud happen and how they can be identified, including synthetic fraud, identity theft, and more. It will also convene a lively discussion that will explore the relationship between banks/financial institutions and solutions providers, underscoring why it’s important these groups come together to stay ahead of bad actors, especially as identity verification technology evolves to keep up with fraudsters. Hear from a panel of experts as they outline the trends happening to banks, credit bureaus, and the U.S. government, and detail insights into how these entities can prevent fraudsters from stealing funds from American consumers.
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- Naftali Harris, CEO, SentiLink
- Jeremy Brown, Head of Credit Risk & Analytics, EasyPay
- Justin Hosie, Partner, Hudson Cook
- Nicholas Zeman, Sr. Solutions Architect, Zions Bancorporation
Innovations in Customer Acquisitions (September 12, 9:45-10:45): In an era where consumer touchpoints are multiplying, it’s never been more critical to understand the nuances of customer acquisition and how to engage with consumers on all channels. Hear from a panel of LEND360 experts as they evaluate evolving trends, regulatory developments, and the ever-changing customer acquisition landscape. Gain insight into innovative engagement tools like voice technology, untapped data, and lead generation. Learn how to cut through the advertising noise and engage your target audience in ways that bring results.
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- Steve Hotz, CEO, The Lead Group
- Jon Geidel, President, Lending Science
- Matt Browning, President, Trust Science
- Kerry Miles, Chief Product Officer, Elevate
- Sarah Reardon, VP, Client Relations, Lead Economy
Talk Smart: Transforming Customer Service with ChatGPT and AI – Implementation Masterclass (September 12, 11:45-12:45): AI is everywhere these days – including in fintech. Explore the current capabilities of AI and learn how to harness it for enhanced customer interactions and improved workflow efficiency. Our expert panel will share how you can adopt AI seamlessly, ensuring optimal integration and significant performance boosts.
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- Rithika Gaddam, CEO, Ethos Credit Labs
- JP James, Founder/Chairman, Hive Financial
- Bart Miller, CEO, Centrinex, LLC
- Stefanie Jackman, Partner, Troutman Pepper
Using Open Finance & APIs to Unlock New Revenue Streams (September 12, 3:45-4:45): The Open Finance and API economies offer substantial commercial opportunities for stakeholders in the lending ecosystem. But with opportunity comes risk. This session explores how these stakeholders can develop winning strategies that unlock the power of APIs to generate new revenue.
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- Danielle Pensack, CEO, Rightfoot
- Ian Wells, Founder, One River Group
- Prithvi Prabhu, Chief Analytics Officer, Quantum
- Thomas Panoff, Partner, Sheppard Mullin
