Harnessing the Power of AI for Enhanced Customer Experience (September 11, 2:00-3:00): Generative AI is enabling bank/fintech partnerships to reach and serve new consumers. This session dives into how banks and fintechs can leverage AI safely and securely to provide gratifying customer experiences. Our panel of experts will discuss how AI is revolutionizing customer service, from reliable self-service options to efficient complaint investigation and resolution, augmenting existing processes to protect not only the banks and fintechs but also the consumers. Join us as we explore the applied use of AI in customer support and compliance operations, alongside the inherent risks of AI and strategies to mitigate them effectively.
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- John Sun, CEO of Spring Labs
- Derek Higginbotham, CEO of First Electronic Bank
- Margaret Hermes, COO at Avant
- Blake Sims, Partner, Hudson Cook
Avoiding Pitfalls and Building Strong Partnerships (September 11, 4:00-5:00): The current environment places intense scrutiny on the management of bank/fintech partnerships, with significant risks if the relationship is not established and managed properly. Learn from experts what has changed in the landscape for bank/fintech agreements in recent years and the latest intel on what both banks and fintechs look for in new partners. Expert panelists will share some of the key best practices for pilot programs, partnership integration, clarifying responsibilities, making corrections and winding down.
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- Laurel Loomis Rimon, Partner, Jenner & Block LLP
- Heidi Abbasi, Head of Risk and Compliance, Lead Bank
- Adam Frankel, General Counsel, Chime
- Matthew Brunson, Senior VP, TAB Bank
Digital & Innovation Priorities for Regional & Community Financial Institutions (September 12, 9:45-10:45): The pace of digital innovation offers both opportunities and risks for regional and community financial institutions across lending, payments, fraud, data management, and more. This panel will explore banker perspectives on which digital capabilities offer the most promise for performance impact, what client segment needs are imperative to address, how effective institutions prioritize roadmap initiatives and overcome obstacles to success.
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- Will Callender, President, FinMain
- Meredith Winegar, SVP, Digital Channel Experience Director, Bremer Bank
- Steve Kent, Director, Digital Sales & Originations, Associated Bank
- Gary Wang, SVP, Payments Banc of California
Revolutionizing Lending: How Fintech-Bank Partnerships Drive Innovation, Growth, and Resilience (September 12, 11:45-12:45): Discover how fintech and bank partnerships are revolutionizing the lending industry by attracting more borrowers and building resilient loan portfolios. This session will explore how advanced technologies like big data and AI enhance risk assessment, enabling better credit scoring and quicker decision-making. By reaching underserved markets and providing seamless, user-friendly platforms, these collaborations not only expand the borrower base but also improve customer satisfaction and loyalty. Innovative financial products, operational efficiency through automation, and streamlined compliance and security measures further strengthen these partnerships. Participants will gain insights into the strategic advantages of fintech-bank collaborations, and learn practical approaches to leveraging technology for growth. Learn about actionable strategies to enhance customer experience and foster long-term resilience in loan portfolios.
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- Danielle Sesko Director, Product Management, TruStage
- Glenn Hafner, Founder & CEO, Fintech Franchise
- Erin Simpson, EVP, Chief Risk Officer, Encore Bank
- Dennis Cail, Founder & CEO, Zirtue
Open Banking and Reusable Identity: Accelerate KYC and Identity Verification to Light Speed (September 12, 3:45-4:45): The move to Open Banking has made Universal API-based bank access a future certainty. For online lenders, this means an exponential acceleration in consumer lending and money movement in near real-time. But how do you meet these expectations with current KYC and IDV processes? Reusable Identity technology, in combination with a Banking API, can remove friction points during the KYC and IDV processes, making disbursement post-approval nearly instantaneous. Learn about how the growing adoption of digital identity and verifiable credentials globally will make these processes work better for you.
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- Nicholas Zeman, Sr. Solutions Architect, Zions Bancorporation
- Laura Heritage, President and Co-Founder, OpenFinity
- Nick Reinhart, Head of Business Development, Trinsic
- Dorna Shakoory, Data Science Leader, Arro Finance
